Frequently asked questions

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How do the 8 class packs work?

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  • Our therapeutic exercise classes work out to be cheaper if you buy an 8 class pack.
  • You must commit to 8 dates in advance.
  • You do not have to book consecutive dates (if you know in advance you will be unavailable on a certain date you can skip that week in your bookings).
  • Write the class name and the dates on the card, and indicate how you have paid.
  • Your class booking card must be given to Next Step Physio prior to the first class on the card. You can hand the card to the physio to photograph for their records, or you can photograph your card and text/email it to the contact number/email on the card.
  •  You can cancel and substitute up to 2 bookings on your card without penalty by texting or emailing your physiotherapist prior to the class and requesting a substitute class.
  • Next Step Physio will book you into the substitute class date you have nominated, or they will advise you if your requested substitute class is full.
  • Update your card by crossing out the dates you cancelled and writing the substitute date(s) in the space provided at the bottom of the card labeled SUB.
  • Please bring your card with you to each class.

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How do I claim on private health insurance?

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Most health insurers allow you to claim your participation in Next Step Physio classes as group physiotherapy (claim code T560).  This is because the physiotherapist assesses your technique and modifies your exercises to suit your body, your medical history and your goals. Depending on your policy, you are likely to be reimbursed 65% – 100% of the cost of Next Step Physio classes.

If you want to check with your insurer ahead of time, they’ll calculate your reimbursement for you if you can give an example.  You can call them and give the following example: A T560 class delivered by a physiotherapist with provider number 4271405A and quote the cost of one class.

To do this you need proof that you actually participated in the classes. Once you have finished your 8 classes, give your completed card to the physiotherapist (cross out classes you didn’t attend and write your substitute dates). Your physiotherapist will ensure that you receive the document you need to confirm your participation. This can be emailed to you (usually within 3 days). If you require a physical letter on paper, or you need it posted to you, we can arrange this for you also.

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Below is an example of a completed booking card. The fifth class has been cancelled and a substitute date has been added.

…………………….8 class pack card………………………..

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Why do I have to book my classes in advance?

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There are several reasons:

  1. In order to tailor exercise to you specifically, we need some background information about your medical history and physical condition. The physiotherapist needs to read your pre-filled intake form and have a chance to prepare a class program that will accommodate your individual needs.
  2.  Each class has a maximum number of people that we can appropriately train. We don’t want to turn anyone away at the door, so bookings help to prevent this.
  3. Our exercise classes are in fact therapeutic exercise prehabilitation or rehabilitation programs. These programs are more effective when clients are committed to attend at least once a week. A booking system holds a place in a class for those committed clients who intend to use this exercise therapy to achieve medium to long-term goals.
  4. If the physio is sick and needs to cancel a class, we need to know who to notify at short notice to prevent you from arriving to an empty classroom.

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What is a casual class?

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Occasionally clients are approved to pay for their classes casually, at a cost of $20 per class. You might ask about this if you are unsure of your availability in the upcoming weeks, you cannot afford an upfront payment for 8 classes or if you are heavily pregnant and don’t want to commit to classes too close to your due date. If you’d like to attend casually, you will need to text your physiotherapist on the day of the class to confirm that there is space available for you in the class.

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Do I need a doctor’s referral?

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No, but if you have any medical conditions that may be affected by exercise, you should discuss it with your GP or specialist first.

If you ask your doctor for advice about attending a general exercise class they may assume that the class is too vigorous for you.  It is best to show your GP or Specialist a Next Step Physio brochure or direct them to the website www.nextstepphysio.com so that they can understand that the class is delivered by a rehabilitation physio, that it is based on the best available evidence and that it can be modified to your condition.

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Do I need a 1:1 appointment first?

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Any clients with a complex medical history or pain with normal movement require an initial 1:1 consultation with the physiotherapist.

A 1:1 appointment is compulsary for clients attending the Falls & Fracture Prevention, Pre-ski conditioning or Overcoming Obesity class.

For all other classes, it is still ideal to have a 1:1 consultation first, but we can appreciate that this cost is prohibitive to some. If you walk independently, you have no pain with normal movement and you can get on and off the floor without help, you can choose to start a class without scheduling a initial 1:1 consultation.

With your background information from your intake form, the physiotherapist can observe you in the group exercise environment and form an assessment of your strengths, weaknesses and modifications required.

Some private health insurers will not pay your claim on your classes unless you have also claimed for an individual appointment prior to the first class date.

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How do I book a free trial class?

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To try your first class for free, email us at hello@nextstepphysio.com or phone us on (07) 30402119 to discuss the suitability of the class and to confirm that there is space available for you in the class.

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What should I bring?

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  • A water bottle
  • Comfortable clothing and shoes with good grip
  • Any emergency medications you may need e.g. inhaler for asthma
  • If it is your first class, please bring your completed intake form  or come to the class 5 minutes early to complete a copy on the day.

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Where are you located?

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Because we need a lot more space for exercise than a clinic can offer, we hire no-frills community venues and gym classrooms by the hour.

Grange Bowls Club (79 Sellheim Street, Grange QLD)

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Quany’s Gym (104 Norman St, East Brisbane, QLD).